1. Service operator and agreement
DesignBuildFlow is operated by TIMELESS PEARL LLC (the “Company,” “we,” “us,” or “our”). These Terms of Service are between you and TIMELESS PEARL LLC. DesignBuildFlow is the product name; references to a Company Owner or Company Admin in the application describe a customer workspace role, not ownership or administration of TIMELESS PEARL LLC.
These Terms govern access to and use of the DesignBuildFlow website, company workspaces, project collaboration features, document tools, and AI-assisted review features (the “Service”). By affirmatively accepting these Terms, you agree to them.
If you accept these Terms on behalf of an organization, you represent that you are authorized to bind it. Accepting a project invitation does not by itself give you authority to bind your employer or to administer its workspace. If you do not agree to these Terms, do not use the Service.
2. Business service; account eligibility
DesignBuildFlow is intended for business and professional project teams. You must be at least 18 years old and legally able to enter into a binding agreement.
Registration alone does not create a Company Owner account or grant access to any company workspace. Workspace membership and roles are separately approved or invited.
3. Company workspaces and permissions
Each customer company workspace is a separate access-controlled tenant. Company Owners and authorized Company Admins manage users, roles, and project access within their own workspace. These customer roles do not grant platform-wide access.
You are responsible for keeping account credentials secure, assigning appropriate access, promptly suspending users who should no longer have access, and ensuring that people you invite are authorized to view the information you share with them.
4. Customer content and licenses
You retain ownership of documents, drawings, comments, project information, and other content you or your organization submits to the Service (“Customer Content”).
You grant TIMELESS PEARL LLC a limited, non-exclusive license to host, process, transmit, reproduce, and display Customer Content as reasonably necessary to provide requested features and to operate, secure, and maintain the Service. This does not transfer ownership of Customer Content to us.
You represent that you have the rights and permissions needed to submit Customer Content and to authorize its processing.
5. Professional responsibility and government approvals
DesignBuildFlow is workflow software. It is not an architectural, engineering, legal, code-compliance, permit-expediting, inspection, or government approval service.
You remain responsible for professional judgment, code interpretation, sealed or licensed work, submission accuracy, and all communications and filings with authorities having jurisdiction. A status shown in the Service does not itself establish governmental approval, acceptance, issuance, or compliance.
6. AI-assisted features
AI features may extract, summarize, map, or flag information from documents. AI output can be incomplete, inaccurate, outdated, or misleading and must be reviewed by a qualified human before use.
Do not rely on AI output as a substitute for professional review, official records, adopted codes, or instructions from an authority having jurisdiction. Additional details are in the AI & Professional Use Notice.
7. Acceptable use
You may not use the Service for unlawful, fraudulent, abusive, infringing, harmful, or security-compromising activity, or to gain unauthorized access to another person’s systems or data.
The Acceptable Use Policy is incorporated into these Terms.
8. Free pilot and paid subscriptions
The current pilot may be provided without a subscription fee. A free pilot does not authorize a charge or automatic conversion to a paid service. We will not create a paid subscription for a pilot workspace unless an authorized Company Owner affirmatively starts a paid checkout or otherwise agrees to paid terms.
When paid plans are offered, the price, billing interval, and material plan terms shown in Stripe Checkout or another order page at the time of purchase form part of your agreement. Paid subscriptions renew automatically for successive billing periods unless canceled in accordance with the billing interface or applicable order terms.
Company Owners are responsible for maintaining accurate billing information and an available payment method. Stripe may process payment details, invoices, tax information, and subscription changes. Except where required by law or expressly stated at checkout, subscription fees already paid are not refundable merely because a workspace stops using the Service during a billing period.
We may change plan features or future pricing on notice. A price change for an existing recurring subscription will apply only as permitted by law and the applicable billing terms.
9. Intellectual property
The Service and its software, interfaces, branding, documentation, and service content (excluding Customer Content) are protected by intellectual property laws. These Terms do not transfer ownership of the Service to you.
If you provide feedback, you allow us to use it without compensation, provided we do not identify you publicly without permission.
10. Service changes, suspension, and termination
We may modify the Service as it evolves. We may suspend or terminate access when reasonably necessary for security, abuse prevention, legal compliance, or material breach of these Terms.
You may stop using the Service at any time. To request account closure or information about retrieving or deleting your data, contact us. Workspace records may also be subject to the customer organization’s instructions and applicable legal preservation obligations. Keep independent copies of important project files.
11. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DO NOT WARRANT THAT THE SERVICE OR AI OUTPUT WILL BE ERROR-FREE, COMPLETE, UNINTERRUPTED, OR ACCEPTED BY ANY GOVERNMENT AGENCY.
Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TIMELESS PEARL LLC WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR PROJECT DELAYS ARISING FROM THE SERVICE.
To the maximum extent permitted by law, aggregate liability under these Terms will not exceed the greater of US$100 or the fees paid by the applicable customer organization for the Service during the 12 months immediately preceding the event giving rise to the claim. Rights and liabilities that cannot legally be limited remain unaffected.
13. Indemnity
To the extent permitted by law, an organization accepting these Terms will defend and indemnify TIMELESS PEARL LLC against third-party claims arising from that organization’s Customer Content, unlawful use, infringement of third-party rights, or material violation of these Terms, except to the extent caused by TIMELESS PEARL LLC.
14. Governing law and disputes
These Terms are governed by California law, without regard to conflict-of-law rules. Before filing a claim, the parties agree to make a reasonable good-faith effort to resolve the dispute informally.
Any mandatory rights or venue rules that apply by law are not waived.
15. Changes to these Terms
We may update these Terms to reflect product, legal, security, or business changes. The Effective Date will identify when an updated version takes effect. For material changes, we will provide notice through the Service or account email and obtain renewed agreement when required.
16. Contact
The operator responsible for these Terms is TIMELESS PEARL LLC. Questions about the Service, legal notices, or account issues can be submitted through the DesignBuildFlow Contact page.